To make sure a second parent gets your messages, add their email address to the student's own profile. Messages then go to the billing contact and to the email address saved on the student, while invoices still go only to the billing contact.
For: team members with Full, Finance or Staff access.
Good to know
Sending invoices to both parents: make both parents billing contacts. Both then receive invoices and payment emails (see the table below).
membermeister uses your account's own configured terminology, so you may see different words for Parents, Students and Billing Contact.
When one parent is the billing contact, other parents linked to the student don't receive any emails from membermeister. That's why the second parent needs their own route, as below.
Who receives what
How the student is set up | Messages you send | Invoices and payment emails |
One parent is the billing contact | The billing contact, plus any email saved on the student | The billing contact only |
Both parents are billing contacts | Both parents, plus any email saved on the student | Both parents |
No parent is marked as billing contact | All linked parents, plus any email saved on the student | All linked parents |
Workaround to send messages to both parents, and invoices to just one
Open the student's profile and click Edit.
In the Email field, enter the second parent's email address.
Click Update to save.
This replaces any email address already saved on the student. If the student uses their own email address (for example, an adult or older student), make both parents billing contacts instead.
Send everything to both parents
If both parents share the fees, make both of them billing contacts. Both then receive your messages and all invoice and payment emails.
Open the first parent's profile and click Edit.
Switch Billing Contact to YES.
Click Update to save.
Repeat for the second parent.
Tips
Messages with a personal link, such as a Direct Debit request or a confirmation form, go to the billing contact (or the parents) only, not to the email address saved on the student.
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Still need help? Click Get Support in your membermeister account or email [email protected].