To see your GoCardless subscriptions in a report, go to Reports > Invoices & Payments and choose subscriptions in the report type drop-down. The report lists each subscription with its contact, status and the total collected so far.
For: team members with Admin/Full access. Team members with Finance-only access can't open the Reports menu.
Good to know
The subscriptions option only appears if your account is connected to GoCardless. If you only see invoices and payments, GoCardless isn't connected.
The Students reports under Reports don't include subscription details. Use the Invoices & Payments report instead.
membermeister uses your account's own configured terminology, so you may see different words for Students and Classes.
Step 1: Open the report
Select Reports in the top menu.
Select Invoices & Payments.
3. In the report type drop-down, select subscriptions.
Step 2: Choose which subscriptions to show
Tick one or more statuses: Active, Pending, Paused, Finished or Cancelled.
Tick Failed Payments to include subscriptions that have payment problems.
Select Run report.
The report has no date range, because it shows every subscription with the statuses you ticked.
Step 3: Read the results
Each row shows the subscription name, amount and how often it is collected, the contact it belongs to, how many payments have been collected, when it was created, its status and the total collected. Select a subscription name to open it, or a contact's name to open their profile.
Type in the type here to filter box above the table to narrow the list.
Tips
If a report comes back empty, check that you ticked at least one status before selecting Run report.
The report can't filter by class or find students who have no subscription. To spot gaps, look at the Direct Debit and subscription icons next to each student on the Students > Overview page.
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Still need help? Select Get Support in your membermeister account or email [email protected].