As you probably know, you can collect payments for invoices issued in membermeister by Direct Debit through our GoCardless integration.
Collecting the initial payment (no Direct Debit mandate in place):
If your customer pays you for the first time and doesn't already have a Direct Debit mandate in place then one needs to be set up before payment can be collected.
Payment collection in that case takes six working days:
A weekend or late submission (after 4pm) can delay things a bit more as processing of payments only take place on working days (Monday to Friday). This means that a late submission on a Friday afternoon will sit there until the following Monday before being processed.
Collecting subsequent payments (Direct Debit mandate in place):
Direct Debit payments using an existing mandate usually take 5 working days to clear which means they are slightly quicker than the initial payment.
Your customers are always notified 3 working days before any funds are taken from their bank account.
More information about Direct Debit timings can be found on the GoCardless website.
Check out this video from GoCardless which explains payment timings in detail.