Some email delivery issues are caused by spam filters which wrongly classifies an innocent email as spam. Often this can be circumvented by adding the sender email and/or sender domain to the safe senders list.

Here's how you would do this for the most commonly used email providers:


   For Outlook 2013 onwards:

  1. In Outlook, go to the Home tab.
  2. Click Junk > Junk Email Options.
    Select the Safe Senders tab and click Add.
  3. In the Add address or domain box, enter
  4. Click OK and close the window.

   For Outlook 2010:

  1. In Outlook, go to the Home tab.
  2. Click the Junk button.
  3. Choose "Junk E-Mail Options" from the drop-down list.
  4. Go to the Safe Senders tab.
  5. Click Add...
  6. Type in
  7. Click OK.
  8. Click Apply.

   For Outlook 2003, 2007 and Express 

  1. Select Actions from the toolbar at the top of the screen.
  2. Select Junk E-mail.
  3. Select Junk E-mail Options...
  4. Click the Safe Sender tab.
  5. Click Add.
  6. Type in or [email protected] to add it to your safe sender list.
  7. Click OK.


  1. Open your Hotmail account. 
  2. Click "Options". This is located at the top right part of your screen (below your email address).
  3. Click "Safe and blocked sender" under "Junk e-mail".
  4. Click "Safe senders"
  5. Enter "[email protected]".
  6. Click "Add to list".


  1. In Yahoo Mail, your Contacts list is your whitelist. To add the From Address to your Yahoo Contacts:
  2. Open your Yahoo mailbox and click the address book icon in the right-side panel. When you roll your mouse over it, it will say Contacts
  3. Click "Add a New Contact."
  4. Fill in the fields of your Contact, using [email protected] as the address.
  5. Click Save.


  1. Select Settings: Email > Junk e-mail (this can be found in the bottom left-hand corner, just above Calendar).
  2. From the E-mail settings screen, select Junk E-mail Guard.
  3. Select Safe List.
  4. Type to whitelist the domain
  5. Select Add.


  1. Click the Google Apps symbol in the upper right-hand corner and then click the Contacts block.
  2. Click Create Contact.
  3. Enter the email address [email protected]
  4. Select Save.

If you or your customers use an email provider not listed, please email details to [email protected] for further advice.

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