This article explains what to do if you have an overdue invoice in membermeister that you know your customer isn't going to pay you for. Typically you might want to do this when a customer has come for part of a term and then has subsequently dropped out.

Navigate to the invoices overview page and use the filter to search for the relevant invoice.

Alternatively you can simply type the invoice number into the main search box in the top right search field.

Under the more button, select the option "Write-off as unpaid".

Note: You will not see this option for Draft , Paid or invoices with a full instalment schedule (i.e. to be fully paid in the future).

The next screen will show you how much will be written-off if you complete the action. It will always be the outstanding balance off the invoice.

After clicking Write-off, membermeister will automatically insert a negative line item to your invoice for the exact amount of the invoices outstanding balance and mark the invoice as Paid.

We hope this help article was useful but if you still need assistance just hit 'Get Support' within your membermeister account or send us an email to [email protected].

Team membermeister :)