We are so happy to have you on board! Please follow the steps in this guide so that we can assist you in setting up and configuring your new membermeister account to work seamlessly for your business.
Step 1: Send us your company logo
You can send us an email with your logo attached so we can add it to your new account. It will be displayed on your online registration form, invoices, statements and lots more. Just reply to the welcome email we sent you.
Step 2: Send us your timetable
You can send a picture of a poster, a link to the timetable on your website, a document or a PDF version of your timetable so we can get this set up and start to bring your account to life. You can also send this via email to us.
Step 3: Free data import
We will cleanse and de-duplicate your students/members data and import it into your account without you having to lift a finger. You will receive some emails about this, please follow the instructions in order to submit your data - in a private and secure way. (Please don't send data via email) If you are ready to send your data now just follow this help article: http://help.membermeister.com/en/articles/6014391-using-spreadsheet-templates-for-data-import-includes-video-tutorial
Step 4: Customise your online registration form
Log into your account and hover your mouse over the small arrow, next to your name in the top right hand corner, then select 'Account Settings'. Scroll down to the 'online registration form' section where you will see a link. Click this to open the standard template and view your form.
The link will never change so feel free to copy and paste it onto your website/emails and social media pages and start optimising the way you manage new sign ups!
Follow the guidance in the help article below to customise your form:
Step 5: How to get help & support:
Every single customers get full and unlimited customer support from real human beings all based in the UK. If you need help just hit 'Get Support' within your membermeister account or send an email to [email protected] and a member of our team will get back to you quickly.
Follow our video tutorials:
We have created short videos for you to follow on the various features in membermeister; an overview of the platform, enrolling students into a class, invoice runs, applying discounts and more. Just click the button below!
Setting up your team members with their own log ins:
It's quick and easy to add other members of your team to your membermeister account, just follow this help article:
Adding a shortcut to membermeister on your phone:
If you'd like the membermeister icon on your phone for quick access just follow the steps in this help article:
Embed your timetable directly to your website:
Once your timetable has been set up in your membermeister account it is possible to have it embedded onto your website, just follow these instructions: